Coke and Pepsi Fight a Turf War in Venezuela
By CONSTANCE L. HAYS
THE heart of the affluent Las Mercedes neighborhood in Caracas, Venezuela,
got a 150-foot
artificial Christmas tree this year. The avenue around the tree was blocked
off last month so
that thousands
of people from the Venezuelan capital could be brought in to watch Santa
Claus
arrive on a
Coca-Cola truck, scattering souvenirs to all.
"For many of
the kids and people from the barrios who don't have shoes or shirts in
any kind of
repair, it was
the first time you'd seen them in this area," said Brent Willis, president
of the
Coca-Cola division
that oversees Venezuela. "When Santa Claus came in, they got to see the
free
celebration,
and nothing comes for free to these guys."
Similar trees
and mass gatherings are planned in scores of villages across the country.
The Christmas
campaign, aimed
squarely at what Willis refers to as "the hearts and minds" of Venezuela's
22 million
people, is one
sign of how intensely the Coca-Cola Company is battling for the soft-drink
market in
Venezuela, which
for 50 years was one of the few places in the world where its rival Pepsico
Inc.
held an overwhelming
lead over Coke.
All that changed
in August 1996 with a deal that ruptured Pepsico's joint venture with a
local bottler
and shifted
everything that had been Pepsi's to Coca-Cola. The loss of one of its top-performing
international
markets was an enormous blow to Pepsi, which sued Coca-Cola over it and
won $94
million in damages
from an international arbitration court.
For close to a year after that, it was difficult to buy any American soft drink but Coke in Venezuela.
But these days,
Pepsi is teamed up with another local bottler, Polar, and is roaring back
with a
combination
of deep discounts, heavy advertising and more and more cold-drink coolers
everywhere from
airports to mom and pop grocery stores.
This marks the
first time Coke and Pepsi have been simultaneously present in the Venezuelan
market
at full strength,
and analysts predict it will be a long and costly entanglement for both,
particularly
now that Coke's
bottler is matching Pepsi's discounts. It is not just financial interests
that are at stake
in this country
half the size of Texas, but issues of corporate identity deeply rooted
in the past.
"To dismiss the
sentimentality of the Venezuelan market to Pepsi would be naïve,"
said Andrew
Conway, a beverage
industry analyst for Morgan Stanley Dean Witter, who says Pepsi has "steadily
and consistently"
increased its market share over the last three months, to an estimated
29 percent.
"There are emotions
and profitability at stake."
Some analysts question whether Pepsi can continue spending as heavily as it has been.
A spokesman for
Pepsi said that along with its discounts, the company had installed more
than
50,000 refrigerated
display cases, known as "visi-coolers," in the last year, trying to match
the
75,000 that
Coke's bottler has set up. Pepsi has about 1,500 delivery routes operating
and expects
to add 200 more
by the end of the year, covering about 90 percent of Venezuela, which extends
from the Andean
highlands in the south to the Caribbean in the north.
Coke, meanwhile,
has already spent more than $1 billion in stock and cash through its major
bottler
in the region
to buy the former Pepsi bottler, owned by Oswaldo J. Cisneros, Gustavo
A. Cisneros
and other members
of the Cisneros family, one of the country's leading business clans. The
purchase
was completed
by the publicly traded Panamerican Beverages Inc., known as Panamco, nearly
a
year after Cisneros
switched allegiances.
The original
move by Cisneros turned over what had been Pepsi's network and manufacturing
assets
to Coke almost
overnight. One Pepsi executive, who arrived in Caracas in October 1996,
one
month after
the Cisneros switch, said there was no sign that Pepsi had ever been in
the country at
that point.
"It was amazing,
because there were 50 years of signs and machines that literally had been
covered
over in the
matter of a month," said William Mullenix, Pepsi-Cola's franchise director
in Venezuela.
"You could peel
them back and see the Pepsi underneath."
Even Coke claims
to be slightly amazed at how fast it all happened. "We're surprised that
after
almost two years,
we have overtaken what it took Pepsi 50 years to build," Willis said.
Coke's market
share in Venezuela has dwindled recently. A year ago, it had 81 percent,
but the
combination
of Pepsi's onslaught and a market weakened by devaluation of the Venezuelan
bólivar
has reduced
that share to 70 percent. In addition, the decision in September to match
Pepsi's
aggressive discounting
to retailers has squeezed profits, leading at least one analyst to conclude
that it
would not be
a very merry fourth quarter for Panamco.
"Their profitability
is going to be very weak, and you could see a loss," said Laura D. Meizler,
a
beverage industry
analyst for Salomon Brothers Smith Barney. "The discount is not even being
passed on to
the customer. The retailer is keeping it."
Ms. Meizler expects
the situation to stabilize eventually, with Panamco retaining a 70 percent
market
share and benefiting
from its infrastructure and distribution network, both of which are larger
than
Polar's. Because
Panamco did not have to invest in equipment in Venezuela, its focus has
been on
execution and
brand-awareness programs for consumers, "instead of focusing on building
infrastructure
as Pepsi has been forced to do," she noted.
At the moment,
however, "the current level of discounting is clearly not sustainable,"
according to a
recent report
by Ms. Meizler on the company's activity in Venezuela. And other industry
experts say
some of the
Panamco equipment will need to be replaced before long, requiring additional
capital
from the bottler.
In advertising,
Coke has a budget of more than $50 million for Venezuela this year, Willis
said,
which includes
35 television commercials that are often locally made.
And curiously, Coke's advertising is leaning on at least one old Pepsi slogan.
"Consumers see
Coca-Cola as the choice of the new generation," Willis said, intentionally
evoking
the old Pepsi
campaign. "Here Pepsi is the historical brand, and Coca-Cola is the one
that is new
and exciting."
What may turn
out to be the wild card in all of this is the joint-marketing agreement
announced last
month between
Pepsico's Frito-Lay division and Polar. The plan to sell potato chips and
other salty
snacks together
suggests an even closer bond with Polar. Venezuela may prove an important
international
test for what Pepsico's chairman, Roger A. Enrico, has called "the power
of one,"
referring to
the combined strength of Pepsi's products.
In any case,
Venezuela is turning out to be the stage for one of the more intense confrontations
between the
two soft-drink giants. "Before now, there was a monopoly," Mullenix said.
"Over the
last two years,
this place went from blue to red to red and blue."