U.S. Companies in Colombia Risk Lives, Limbs and Capital
By DIANA JEAN SCHEMO
BOGOTA,
Colombia -- The note was scrawled on a scrap of paper and thrust at a truck
driver
for a United States oil company stopped on a rebel-held highway to the
eastern plains
of Colombia
recently. "Please do us the favor of coming to talk to us, so we can reach
agreements
allowing you
to work without problems," the note said. "If you do not come, we will
not be
responsible
for the consequences."
The company passed
the extortion demand, penned in oddly formal, misspelled Spanish, to
Colombian military
intelligence. Executives at the multinational concern, who asked that the
company
not be identified,
did not give in to insurgents, but ordered their drivers to skirt the area
by taking
other roads.
The company could
alter its routes and still conduct business, said Enrique Urrea, head of
a
committee of
security chiefs for U.S. multinationals operating in Colombia. "Not everybody
can," he
added.
A Colombian soft
drink manufacturer, defying similar demands from the insurgents, saw 54
of its
trucks burned.
In September, the rebels kidnapped three of the company's drivers and executed
one
to pressure
the company. "If they give up a road, they lose a market," Urrea said.
He asked that the
company not
be named, saying publicity could endanger the lives of the remaining hostages.
Though the new
government of Andres Pastrana seeks peace talks with the country's three
rebel
movements in
an effort to end three decades of civil war, Colombia remains one of the
riskiest
places in the
world to do business. Threats to foreigners come from random street crimes,
kidnappers,
extortion, vandalism and sudden roadblocks thrown up by rebel factions
vying for
power.
Half of all the
reported kidnappings in the world happen in Colombia; 806 occurred in the
first six
months of this
year and 1,693 last year, according to the Presidential Anti-Kidnapping
Office. More
people are murdered
in this nation of 36 million than in the entire United States, which has
nearly
eight times
the population. In 1996, the last year for which figures are available,
the Federal Bureau
of Investigation
reported 19,645 homicides; in Colombia, there were 26,627.
While the central
government holds Bogota and the larger cities, the countryside is fragmenting
into a
collection of
fiefs controlled by rebels or by right-wing paramilitaries that terrorize
peasants, often in
collusion with
army officers and the police. Foreign businesses are particularly vulnerable
to
kidnappings
and extortion and kickback demands from the rebels. Security costs, which
average 4
percent of a
company's operating costs in the rest of the developing world, can run
up to 10 percent
here, security
experts and company executives say.
Despite the limitations
and risks, a variety of U.S. companies have opened offices and factories
in
Colombia, particularly
since the country acted in the early 1990s to lower trade barriers and
otherwise open
the economy to foreign investment. They include Occidental Petroleum, Procter
&
Gamble, Colgate-Palmolive,
Kellogg, DuPont and Citigroup.
Some businesses
have left, but those that stay in Colombia have learned to protect their
interests. To
discourage kidnappings,
they employ Colombian executives and use local contractors. They hire
such multinational
security services as Control Risks Group and Defense Systems Ltd., both
based
in London; Ackerman
Security, and the Kroll-O'Gara Co., in New York, to tailor security packages
for their executives,
installations and trade secrets.
Insurance companies,
sometimes working directly with protection services, often demand strict
security precautions
from U.S. executives in Colombia, said Joseph Finnin, head of the American
Chamber of Commerce
here. One insisted that not only an oil company president but also his
wife
use bodyguards
and armored cars.
The security
services also analyze the risks of doing business with a given Colombian
company,
perusing court
records for potential legal or tax problems. Earlier this fall, Kroll-O'Gara
bought a
factory for
making armored cars in Colombia, said Bruce Goslin, a managing director
of the
company's office
in Miami.
Because of security
worries, foreigners largely confine themselves to a small, safe piece of
this grimy,
bustling city.
They take apartments on the upper floors instead of houses, and only in
the priciest
neighborhoods.
They vary routes, switching vehicles and vetting maids, nannies and gardeners
with a
thoroughness
J. Edgar Hoover might have envied. And they fly, rather than drive, if
they must leave
Bogota.
Oil companies
pay a special war tax to the government, and they contract with the Defense
Ministry
for special
army platoons to protect oil exploration and production sites or dangerous
highways. As
threats to their
business escalate, foreign companies are sharing security information and
tightening
their lines
of communication with Colombia's military intelligence service.
Through the committee
that Urrea heads, the chiefs of security for 65 of the largest companies
in
Colombia, most
of them from the United States, are in constant contact through beepers
that flash
bulletins. Urrea
heads security operations for Esso, the Colombian subsidiary of Exxon.
On one
recent day,
his beeper warned of a strike by 700,000 civil servants that was paralyzing
roads,
telecommunications,
hospitals and airports.
The Colombian
military sends the committee daily intelligence reports and other information,
while
the police provide
financial profiles of potential or actual employees. "If there's no information,
there's no power,"
Urrea said.
For Armando Lara,
a former FBI officer who heads Latin American operations for Control Risks,
that maxim was
vividly illustrated a few years ago. Running late to a meeting with a military
commander in
charge of eastern Colombia, Lara flipped on the radio to hear that the
commander
had been killed
when his car exploded a few minutes earlier. If Lara had known security
was so
volatile in
the area, he would have avoided going there, he said.
But more information
means maintaining close ties to military and police forces that have a
record of
chronic human
rights abuses. According to government investigators and human rights groups,
army
and police officers
have colluded with the right-wing paramilitaries, which roam the countryside,
terrorizing
and massacring peasants.
Last summer,
the 20th Intelligence Brigade, which supplied information to every branch
of the
military, was
disbanded, with numerous officers facing criminal charges of running death
squads and
carrying out
political assassinations. For more than a year, the State Department has
been combing
through the
human rights records of the Colombian army, seeking units with clean records
to receive
aid to combat
narcotics. But the human rights problems are so pervasive that only one
unit has been
cleared, and
another had to be created fresh, culling officers and soldiers with unblemished
records
from scattered
units.
Urrea said that
most security chiefs working in the private sector are retired military
officers like him
who have access
to the most senior officers in the Colombian military command.
"As far as I
know, they are honest, but there are exceptional cases where a person,
in his impotence
before the situation
we're living through, commits excesses and violates human rights," he said.
" But
that's the exception,
not the rule."
Security chiefs
and security firms have also been involved in negotiating ransoms, which
are
technically
illegal in Colombia. In a famous case, Control Risks negotiated for the
wife of a BASF
chemical company
executive. The hostage, Brigitte Schone, was eventually released when a
German
spy couple,
Werner and Isabel Mauss, elbowed Control Risks aside and paid rebels a
ransom of
$1.5 million
-- 10 times the amount the company had bargained the ransom down to. The
case set
off an international
incident when the Mausses were briefly arrested trying to leave the country
with
the freed hostage,
using false passports provided by the German government.
(In the latest
illustration of how shadowy are the ties that run Colombia, the Mausses
emerged last
summer as behind-the-scenes
figures arranging peace talks in Mainz, Germany, between rebels of
the National
Liberation Army, or ELN, and Colombian business and church representatives.)
It is also illegal
to pay extortion in Colombia. Most large U.S. companies do not surrender
to
extortion, Lara
of Control Risks said, but added, "So many have a policy of subcontracting
to
Colombian firms,
and Colombians feel, especially operating in rural areas, that they've
got to pay to
keep themselves
safe."
The most costly
threat to foreign businesses has been attacks on oil pipelines. The attacks
have not
ceased even
as the government prepares to open talks with the largest insurgent group,
the
Revolutionary
Armed Forces of Colombia, or FARC, in an effort to end the civil war, which
last
year claimed
2,183 lives, according to human rights groups.
Nestor Martinez,
Interior Minister in the new government, acknowledged that lack of security
is a
serious hindrance
to doing business in Colombia. "Of course, we have problems, like all other
developing countries,"
he said, "but we're dealing with them, and we're beginning peace talks
with
the guerrillas."
Of the four major
American oil companies working here -- Exxon, Amoco, Chevron and Occidental
Petroleum --
perhaps no company has been more battered by the instability than Occidental.
Oxy
Colombia, as
the company's local office is known, pumps 160,000 barrels a day of crude
from its
complex at Cano
Limon, near the Venezuelan border.
So far this year,
ELN rebels have blown up the pipeline 61 times. Last year, rebels bombed
the
pipeline 64
times and started striking closer to home, at the wellheads.
The rebels collect
a 10 percent commission from contractors hired to repair the pipeline and
wellheads, said
Robert Stewart, a spokesman for Occidental.
"We're getting
clobbered," he acknowledged. "It used to be the guerrillas would do their
attacks and
run. They're
not even scrambling anymore. Now, they sit around after, have a cup of
coffee and wait
for the army
to show up."